Our Review
The Heron House has the prettiest grounds on the islands, not in the beautiful-lush-tropical way that the Duval House is beautiful, but in the incredibly-artistic, perfectly-planned, impeccably-maintained kind of pretty.

Someone really really loved this property and spared no effort to make it a signature property.

From the heron mosaic in the pool bottom to the inlaid marble and onyx heron in the lobby floor to the etched glass heron front entryway, there are heron motifs everywhere.

The actual grounds are not a single house, but a series of houses seamlessly integrated into the grounds.

The grounds themselves are wonderful, with paths that are so lush on either side that you can only see 20 feet ahead of you. It is not that they are not clear, they wind about with surprises to be discovered hither and yon.

You cannot really see this property from the street. It is surrounded by embracing stone walls all the way around (a very nice idea for this island, not for security so much as for noise control). Look for a sign or two and a street address, and you are there.

The negative reviews at the time of writing are more or less recent, and there have been some management changes at that time. These negative reviews, while undoubtedly legitimate, are very likely due to this change.

Near Duval St. To miss the opportunity to stay at this gem would be a shame.

Customer Review
Upon signing in, we were told to park in front, however that was NOT the best as we were in the back and on second floor. Being seniors, the desk man COULD have told us to park in back under our room. Other than that it was excellent. We found we were close enough to walk to "southern most point" and Duval Street. After dinner we enjoyed a wonderful swim in the full size pool and turned in. AM breakfast had rolls, doughnuts, fresh juice, coffee, cereal, etc. All in all for the price, we found it to be exceptional value. Would stay there again in a heartbeat.

Customer Review
We just got back and would return in a heartbeat! We were upgraded to the junior suite and it was amazing!!Very quiet and lovely. A great place to get away from it all!!

Customer Review
We couldn't have asked for a more relaxing place and the staff was wonderfully attentive but never obtrusive.

Customer Review
Everything was perfect! Idyllic little property, lovely rooms, staff quiet but excellent. Wine & cheese parties were great! We'd stay here again in a heartbeat. Romantic!!

Customer Review
This is a very well run hotel with beautiful, lush, grounds,quiet and discrete. Only negative was front desk people were short and seemed bothered by guests interrupting them from whatever they were doing behind the front desk.

Customer Review
The location, the staff and the facilities were all wonderful.

Customer Review - Negative
When I called the hotel to confirm the reservation, they told me that they were not able to accommodate us for the fourth night, and that we would have to move to another hotel. After two days of trying to get this settled, the hotel paid for us to stay at another hotel on Key West. My recommendation - don't bother with these people. They were nothing but rude and unaccommodating, and would not cooperate to solve the problem they had created.

Customer Review - Negative
I reserved the Honeymoon balcony suite for my 10th wedding anniversary. When I arrived I was told that they had moved us to another room I assume to make room for a VIP couple. We were told that we would be comped 1 nights stay on our next visit. Needless to say, they refused to honor this when I called back later. The "Manager" was never available and never returned my calls. I was treated rudely and given the runaround.