We believe that it is people that make hospitality, not buildings.

You can have the nicest hotel in the nicest climate, and guests will remember the rude poolboy, the invasive maid, the inattentive clerk.

On the other hand, they will remember the person who goes out of their way, the one who is friendly, who takes an interest and the one who makes an effort.

Those people will be rightfully rewarded by recommendations and further patronage.

We believe that lodgings should be viewed fairly and for what they are.

When we write our reviews, we take into account where we are. If we are in a guest cottage, we write about it as such and not as if we were writing about a hotel. A motel is a motel, not a resort, and a Bed and Breakfast is allowed to have a personality of its own. We are business owners ourselves, and strive to be fair.

We honor hoteliers.

We know this is not an easy business, but if it suits you it can be most rewarding. We have met the nicest people everywhere in the hospitality industry, in large chain hotels and in small private motels. Hoteliers as a group are truly people-oriented and are a pleasure to be around!

This means that we are very likely to give a positive review to a hospitable hotelier with a good attitude in a no-name but quality hotel.

We judge on what a hotel is, not on what the manager thinks it is

This means that we are very UN likely to give a good review to a dismissive corporate android that manages a well-known name-brand chain and thinks their reputation is their pedestal.

No matter what sign is out in the parking lot, we do not respect arrogance!

We level with the consumer.

Not every review we write is all nice things. How can a guest make a choice with nothing but glowing praises on every website about every hotel and how can a reviewer have any credibility and write only nice-nice? Just look at the reviews the customers themselves have written and there can be no argument.

We take negative reviews very, very seriously, and we do not write from malice or prejudice. We do not want to hurt anyone's feelings or ruin anyone's business, but we MUST be honest and sometimes even blunt.

We will be the first to admit error if error is found. We want to write good reviews, and are always delighted to do so!

Who we are and where we are coming from

We are both from upper-middle class families, and are frequent travelers ourselves. Our background and our work ethics will show forth in our reviews.

We do not accept 'freebies' of any kind, and if we are staying at a hotel that we are reviewing, we conduct the interviews after we have checked out. During the stay we remain anonymous.

We believe in value for the dollar, relative to the type of lodging being discussed.

We believe that it is not fair to dismiss an entire hotel for one thing. For example, a great hotel may be near a noisy busy road so we will recommend getting a room in a quiet back unit.

We believe that hoteliers must honor and respect their clientele covertly as well as overtly.

We forgive errors as long as efforts are made, we do not sweat the small stuff, and we do not write negatively about situations that are nobody's fault.